Customer Service & Sales Executive

Hing Fat Flower Group (HFFG) is a leading floral conglomerate in Asia. For over 40 years, our wholesale subsidiary Hing Fat Flower Wholesales Ltd has been importing from over 20 countries worldwide, supplying a wide range of fresh cut flowers, foliage and accessories to many high-end boutique florists, 5 star hotels and casino resorts in Hong Kong, Macau and China.  Our retail subsidiaries HF Flora, Pacific Petals, Hing Fat Flower Market and Hing Fresh Global Sourcing; caters to different needs across multiple market segments, offering competitive fresh produce and unique floral services.

To cope with our expansion, we are looking for a high-calibre and energetic individual to join our winning team.

We are looking for a Customer Service & Sales Executive, who is highly self-motivated to cope with our diverse business expansion.

Job Responsibilities:

Reporting to Sales & Customer Service Manager you will be responsible for all aspects of Customer Service and administration work, including but not limited to 

Responsibilities:

• Handle customer inquiries via email, phone, WhatsApp, and social media with courtesy and professionalism

• Provide comprehensive customer service throughout the sales cycle—including pre-sales, in-sales, and post-sales support. This includes answering questions, resolving complaints, processing orders, maintaining customer relationships, and offering product and service information to enhance brand image and customer satisfaction

• Monitor and follow up on order status, ensuring timely responses to customers

• Manage procurement of floral materials and supplies

• Prepare quotations and invoices for both corporate and individual clients

• Prepare regular sales reports to management 

• Ad-hoc assignment is required

To qualify, individual must:

• DSE or above academic qualification

• Minimum 2 years of customer service experience

• Detail-oriented, well-organized, and a strong team player

• Able to multitask and learn quickly in a fast-paced environment

• Strong prioritization and time management skills

• Experience with online business platforms, e-commerce systems, or ERP systems is a plus

• Proficient in MS Word, Excel, and PowerPoint

• Excellent communication skills in Cantonese, Mandarin, and English

• Candidates with experience in floral design or hospitality industry will be given priority

• Knowledge of Photoshop is an advantage

• Immediate availability is preferred

Interested parties, please APPLY NOW and send us your full resume in MS WORD / PDF format MUST with latest salary, expected salary and availability.  Please note that only shortlisted candidates will be notified (Data collected is only for recruitment purpose).