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Customer Service Representative
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3天前
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Customer Service Representative


长沙湾
0年工作经验

职位描述

Responsibilities:

  • Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance
  • Monitor order confirmation and track order fulfillment and AR process
  • Update client on order status
  • Handle client enquiries, complaints and disputes in a professional manner
  • Trigger SAP invoicing after shipment of goods and forward to FS (China only)
  • Build and maintain good relationships with external customers by providing excellent service and advice
  • Liaise with internal department including Sales,SCM, Logistics,  Finance , Accounting…..
  • Generate and handle customer complaint orders in SAP system
  • Generate regular activity reports
  • Perform clerical and administrative work
  • Tasks assigned by supervisor

Requirements

  • Bachelor degree in Trade or Business Administration
  • > 3 years of work experience in Customer Service, trading or related areas
  • Experience in dealing with clients
  • Experience in working independently with limited supervision
  • Strong customer orientation with good communication, interpersonal and phone skill

  • A good command of spoken and written English with CET 6 and Chinese (other language skills to be defined according to country responsibility)
  • SAP operation experience
  • Excellent communication skills and confident phone manners
  • Self-initiative and good team-player
  • Growth mindset, resiliance, flexibility, willing to learn and change


工作种类
工作地区 长沙湾

有关招聘公司
Roehm Hong Kong Co., Limited