1-Year Contract Operations Executive (Japanese / Korean Speaking)

We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market-leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide. Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one.

We are offering......

• Hybrid work arrangement (work from home/office)
• 1-year renewable contract

About this role......

• Respond to corporate client inquiries and manage complaints with professionalism.
• Investigate and resolve client-related issues and cases.
• Ensure efficient and accurate setup and administration of corporate accounts.
• Prepare and deliver invoices, reports, and other client documentation within the set timelines.
• Collaborate with Operations Managers to develop and maintain in-depth knowledge of corporate account processes.
• Comply with best practices and company policies related to business operations.
• Perform any ad-hoc project as assigned

You might fit for the role if you have...… 

• Degree in Business Administration or related disciplines
• Minimum 3 years of working experience preferably in customer services, operations or project management
• Account servicing or Sales Support/Administration experience, preferably in banking / finance industry
• Excellent inter-personal, customer servicing and problem-solving skills
• Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 is preferred) or Korean (TOPIK Level 6 is preferred)
• Proactive, detail-oriented, highly organized in work procedures
• Able to work in a fast-paced environment and meeting tight timelines
• Well versed in MS Office and hands on experience in using systems
• 1-year renewable contract subjected to the business and operations needs

If you are interested in the roles and willing to take up new challenges, please send full resume with latest and expected salary by clicking Apply Now.

To learn more about us, please visit our website at https://www.prioritypass.com/en

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.