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Chubb Life HK - Contract Executive, Customer Experience (Hotline)


不指定
2年工作經驗

職位描述

  • To provide one-stop enquiry service to clients through oral and written communication in the kind of service which is prompt, friendly, courteous, accurate and helpful. 
  • This position needs to coordinate with the CSE to handle daily enquiries from clients in all channels (e.g. live chat and email)
  • To work with the team to achieve departmental goals and new initiatives as assigned.  
  • To handle enquiry from clients / agents / channels to resolve their concerns / queries and share with the team for the experience and knowledge.
  • To demonstrate good service practice to CSE.
  • To provide recommendation in streamline procedures. 
  • Represents the Company as a service provider to all clients / channels  contacting the company by telephone and written correspondence regarding policy information, company procedures, rule and guidelines.
  • Interprets the needs/requests of the caller and provides accurate information and explanations. 
  • To provide one stop service and solutions to agents / clients with accuracy and professionalism in relation to procedure, payment, underwriting guidelines, completion of formalities that can solve the enquiries and problems.
  • To follow up task to ensure clients’ requests are suitably processed to achieve their satisfaction.
  • To handle complaint with first priority and make recommendation to resolve the case to the customer’s satisfaction and suggest ways to prevent future happening. 
  • To work closely with the Manager to achieve mutual understanding and co-operation within the department and thus creating a harmonious working environment.
  • 2 to 4 years of solid work experience preferably in one or more discipline in life administration on customer service and policy administration / servicing. 
  • Fluent in both oral and written English and Chinese.  Mandarin is a must.
  • Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms. 
  • University graduate preferred or matriculated with at least 1 year relevant working experience, fresh graduate is also welcome. 
  • Good service attitude and willing and able to work under pressure.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.


工作種類
工作地區 不指定
教育程度
學士
口語語言 流利粵語 / 流利英語 / 流利普通話
書寫語言 流利中文 / 流利英語
受僱形式 全職
行業 安全 / 消防 / 電子防盜

有關招聘公司
Chubb Hong Kong Limited
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