Assistant Manager, Facilities Improvement, Technical Services

The Position

• Responsible for the provision of quality tenancy services including but not limited to tenants liaison, tenancy administration support, coordinating of take-over / hand-over of premises, reinstatement and fitting-out works
• Oversee the premises takeover process and ensure all outstanding building defects are addressed until satisfactorily resolved
• Assist in reviewing, inspecting, and overseeing tenants' fit-out works and installations. Provide feedback on design drawings, specifications, manuals, etc., and conduct inspections to identify defects during the takeover of new premises
• Accountable for integrating people, work process and physical assets to deliver quality services to partner companies
• Supervise service providers' daily activities in relation to tenancy management, monitor the process of marching-in / marching-out of tenancy units
• Coordinate and monitor reinstatement or refurbishment projects of offices, commercial and manufacturing buildings
• Devise and review workflows and policies to enhance the smoothness of the operation to achieve customer satisfaction
• Handle enquiries and resolve complaints based on professional knowledge and provide solutions to tenants' concerns and issues
• Perform other duties as assigned by supervisors

The Candidate

• University degree or above in Property Management, Surveying, Real Estate, Facilities Management or equivalent
• Corporate membership of HKIH, HKIFM, CFM, MIH, RICS or equivalent is an added advantage
• Minimum 5 years of working experience preferably in Tenancy / Customer Services, Facilities Management or Property Management in sizable commercial properties
• Higher education or professional qualifications with less experience will also be considered
• Experience in handling march-in and march-out of tenancy units with the involvement of renovation and reinstatement work is preferable
• Possess sound knowledge of facilities management, including familiarity with government procedures, leasing-related ordinances, and relevant subsidiary legislation
• Self-driven, good team player with sound problem-solving and interpersonal skills
• Strong sense of delivering quality service to users and able to work under pressure to meet tight deadlines
• Proficiency in both written and spoken English and Chinese (including Putonghua)

What We offer

• Unique Work.Live.Play.Learn culture in Hong Kong's largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

Interested parties please submit your application by clicking "Apply Now". Commencing position will be commensurate with qualifications, relevant experience, and competencies.

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer's personal data policies, you can refer to the Corporation's Privacy Policy Statement at https://www.hkstp.org/privacy-policy/

Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

About Hong Kong Science & Technology Parks Corporation

Hong Kong Science and Technology Parks Corporation (HKSTP) was established in 2001 to create a thriving I&T ecosystem grooming unicorns, more than 15,000 research professionals and over 2,400 technology companies from 26 countries and regions focused on developing healthtech, AI and robotics, fintech and smart city technologies, etc.

Our growing innovation ecosystem offers comprehensive support to attract and nurture talent, accelerate and commercialise innovation for technology ventures. HKSTP continues contribute in establishing I&T as a pillar of growth for Hong Kong.

More information about HKSTP is available at www.hkstp.org.