Customer Service Representative

Responsibilities:

• Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance
• Monitor order confirmation and track order fulfillment and AR process
• Update client on order status
• Handle client enquiries, complaints and disputes in a professional manner
• Trigger SAP invoicing after shipment of goods and forward to FS (China only)
• Build and maintain good relationships with external customers by providing excellent service and advice
• Liaise with internal department including Sales,SCM, Logistics,  Finance , Accounting…..
• Generate and handle customer complaint orders in SAP system
• Generate regular activity reports
• Perform clerical and administrative work
• Tasks assigned by supervisor

Requirements

• Bachelor degree in Trade or Business Administration
• > 3 years of work experience in Customer Service, trading or related areas
• Experience in dealing with clients
• Experience in working independently with limited supervision

• Strong customer orientation with good communication, interpersonal and phone skill

• A good command of spoken and written English with CET 6 and Chinese (other language skills to be defined according to country responsibility)
• SAP operation experience
• Excellent communication skills and confident phone manners
• Self-initiative and good team-player
• Growth mindset, resiliance, flexibility, willing to learn and change