Service Desk Specialist (5 days work, less experience will be considered)

• First level support, Handle service requests
• 5 days work, IT background is advantage
• Fresh grad / less exp candidate will be considered

Responsibilities

• Handle incoming service requests, incidents and problems via different communication channels such as phone, email and instant massager
• Provide first level support and remote troubleshooting for end users
• Record calls into the call logging system
• Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case
• Perform ad hoc IT support duties as assigned

Requirements

• Diploma or above in Computer Science or equivalent
• 1 year of service desk / CS call centre experience
• Good troubleshooting and problem solving skills
• Customer-focused, self-motivated and be a good team player
• Good command of spoken & written English and Chinese. Mandarin is an advantage
• Immediately available is preferred
• Candidate who is fresh graduate or less experience would be considered

Working Location

• Shek Mun / Kowloon Tong (5.5 days)

Working Hour

• 8am-5pm/ 9am-6pm, Mon-Fri

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.