Service Desk Specialist (5 days work, less experience will be considered)
九龍塘 / 沙田
1年工作經驗
五天工作週 / 人壽保險 / 醫療保險 / 花紅/獎金 / 婚假 / 恩恤假
職位亮點
- First level support, Handle service requests
- 5 days work, IT background is advantage
- Fresh grad / less exp candidate will be considered
職位描述
Responsibilities
- Handle incoming service requests, incidents and problems via different communication channels such as phone, email and instant massager
- Provide first level support and remote troubleshooting for end users
- Record calls into the call logging system
- Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case
- Perform ad hoc IT support duties as assigned
Requirements
- Diploma or above in Computer Science or equivalent
- 1 year of service desk / CS call centre experience
- Good troubleshooting and problem solving skills
- Customer-focused, self-motivated and be a good team player
- Good command of spoken & written English and Chinese. Mandarin is an advantage
- Immediately available is preferred
- Candidate who is fresh graduate or less experience would be considered
Working Location
- Shek Mun / Kowloon Tong (5.5 days)
Working Hour
- 8am-5pm/ 9am-6pm, Mon-Fri
To learn us more, please visit our website: www.asl.com.hk
We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.
工作種類 | |
工作地區 | 九龍塘 / 沙田 |
待遇 | 五天工作週 / 人壽保險 / 醫療保險 / 花紅/獎金 / 婚假 / 恩恤假 |
教育程度 |
大專
|
技能 | 解決問題能力 / 溝通能力 / 團隊合作 |
口語語言 | 良好粵語 / 良好英語 / 良好普通話 |
書寫語言 | 良好中文 / 良好英語 |
受僱形式 | 全職 / 合約 |
行業 | 資訊科技 / 電子商務 |
有關招聘公司
Automated Systems (HK) Ltd
Overview
Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.
We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.
Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.
The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.
With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.
For details, please visit to our company web site at http://www.asl.com.hk/
Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.
We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.
Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.
The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.
With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.
For details, please visit to our company web site at http://www.asl.com.hk/