Operation Manager

Responsibilities:

·         Lead the Operations teams and achieve the operational management objectives of the division;

·         Deliver high-quality of services to customers and handling complaints and solutions to satisfy customer needs

·         Monitor the manpower scheduling to ensure they are deployed in a cost effective manner;

·         Make operational decisions regarding human resource allocation

·         Manage all operations teams within the department and be responsible for all employee-related matters

·         Design and execute structured training plans for front-line personnel to enhance operational readiness and service quality;

·         Ensure compliance with all relevant company policies and procedures

·         Participating in providing security services for all major events

·         Outdoor work is required

Requirements:

·         Higher Diploma / Associate Degree holder or above or any equivalent academic qualification

·         Good Command in English & Chinese

·         8-10 years of experience in security management or facilities operations, preferably with experience leading teams or supervising subordinates

·         PC skills and proficient in MS Office applications of Word and Excel

·         Holder of Basic Security Guard Training Program and valid SPP and QAS

·         Familiar with security and fire service systems

·         Excellent communication and customer services skills

·         Holding of valid Hong Kong driving license (class 1,2) with good driving record