Senior Customer Care Officer (new born baby caring)
Make the Right Call
刊登于5天前
葵芳
5年工作经验
职位亮点
职位描述
RESPONSIBILITIES
- Handle customer inquiries via live chat/email/phone/whatsApp.
- Ensure customer queries and feedback are quickly and effectively resolved ith courtesy.
- Timely approach selected customer for caring.
- Balance customer’s expectation & service level by providing effective and efficient solutions to customer.
- Fulfill daily operational tasks and documentation in line with Key Performance Index.
REQUIREMENTS
- 5 year experiences in any segment of customer services, account servicing experience in Top tier banking/AE will be advantageous
- Customer-oriented with good communication skills is essential.
- Good spoken and written English,Cantonese and Mandarin
- Good PC knowledge and Chinese word processing preferable.
- Immediately available is highly preferred.
We offer
- Attractive basic salary with monthly performance bonus
- Flexible working hours
- In-house Gym for employee use
- Comprehensive customer service training
- Marriage leave
- Paternity leave
- Career development
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.
| 工作种类 | |
| 工作地区 | 葵芳 |
| 教育程度 |
大专
|
| 口语语言 | 良好粤语 / 良好英语 / 良好普通话 |
| 书写语言 | 良好中文 / 良好英语 |
| 受雇形式 | 全职 |
| 行业 | 广告 / 公共关系 / 市场营销 |
有关招聘公司
Make the Right Call
About Make The Right Call
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us www.maketherightcall.com
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us www.maketherightcall.com