Customer Care Team Leader/Supervisor $23-27K
Make The Right Call
刊登于2024-05-01
葵芳
3年工作经验
弹性工时 / 医疗保险 / 花红/奖金 / 婚假 / 侍产假
职位亮点
- Supervise team of over 10+ customer service agent
- 3-5 years experience in Customer Service
- 2 year in supervisory/team leader role
职位描述
Responsibilities:
- Supervise a team of over 10+ customer service agents, to provide services via hotline, email & Livechat
- Review and evaluate service quality and effectiveness of the team members
- Provide guidance and support to facilitate team members in service delivery and daily operations
- Monitor traffic patterns and deploy resources appropriately to meet service targets
- Handle and resolve complaints and complex enquiries escalated from team members effectively
- Assist in disseminating program information and conducting product briefings
- Undertake ad-hoc tasks as assigned by Customer Care Manager
Requirements:
- HKCEE/DSE or above
- 3-5 years' relevant working experience in customer service with minimum 2 year in supervisory/team leader role
- Excellent business writing skills with proficient in English and Chinese
- Strong interpersonal and leadership skill.
- Detail-oriented with good organization and analytical skills
- Energetic, flexible and ability to work under pressure
- Excellent customer-service mindset, result orientated and with zeal to achieve success
- Working knowledge of Microsoft Office applications
We offer
- Attractive basic salary with monthly performance bonus
- Flexible working hours
- In-house Gym for employee use
- Comprehensive customer service training
- Marriage leave
- Paternity leave
- Career development
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
| 工作种类 | |
| 工作地区 | 葵芳 |
| 待遇 | 弹性工时 / 医疗保险 / 花红/奖金 / 婚假 / 侍产假 |
| 教育程度 |
会考 / 中学文凭
|
| 技能 | 客户服务 / 组织能力 / Microsoft Word / Microsoft Excel / Microsoft PowerPoint |
| 口语语言 | 流利粤语 / 流利英语 |
| 受雇形式 | 全职 |
| 行业 | 广告 / 公共关系 / 市场营销 |
有关招聘公司
Make The Right Call
About Make The Right Call
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
