Customer Care Team Leader/Supervisor $23-28K

Responsibilities:

• Assist Call Centre Manager to lead and supervise the Customer Service team to deliver on Calls / Emails & Live Chat services in a quality, timely and efficient manner.
• Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
• Ensure team are fully informed with all new information related to products, procedures, client needs and company related issues, changes, or actions
• Prepare daily/weekly/monthly operation reports and roster schedule
• Assist the Team Manager to manage daily operation of customer service centre
• Handle customers’ inquiries and escalated complaints in a professional and timely manner
• Person-in-charge of services centre, ensure service agreement and standard working procedure is align with corporate guideline and compliance
• provide suggestions to enhance operation effectiveness with efficiency

Requirements:

• HKCEE/DSE or above with a minimum of 2 years’ experience in contact centre operation, of which 1 years in a supervisory role
• Strong leadership skills with ability to drive performance management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
• Proficiency in written and spoken English, Cantonese, and Putonghua
• Intermediate to advanced skills of Microsoft Excel, PowerPoint, and Word
• Strong leadership skill to lead and supervise a team, experience in provide training and coaching to junior staff,
• Detail-mind with strong communication and interpersonal skills
• Fluent in English and Cantonese (Bilingual)
• Immediate available is preferred

We offer

• Attractive basic salary with monthly performance bonus
• Flexible working hours
• In-house Gym for employee use
• Comprehensive customer service training
• Marriage leave
• Paternity leave
• Career development
• Medical coverage
• Vibrant and all-inclusive work place
• Equal opportunity Employer

To learn more about Make The Right Call, please visit us www.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.