Service Engineer (Electronic Security / ELV System)

Responsibilities:

• Work with the customer service representative to quickly and efficiently solve customers’ security system issues
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
• Increase customer satisfaction and maintain long-term relationships with customers
• Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
• Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved
• Take over all service issues from the project team after the external handover is complete

Requirements:

• Minimum Diploma or High Diploma or above in Electronics, Electrical, Computer Engineering or related discipline
• Experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus
• Basic IT knowledge in hardware, network and databases
• Ability to work under pressure
• Strong analytical skills and problem-solving ability
• Strong self-learning ability and able to work independently
• Customer-oriented
• Willing to work overtime which will be entitled to OT pay
• Immediately Available Preferred.

Benefits:

• Annual Leave
• Birthday Leave
• Training
• Group Medical Insurance
• Quarterly Performance Bonus

Attractive compensation and benefits packages will be offered to the right candidate.

Interested parties, please send your application together with a full resume and expected salary to us by jobs.hk@convergint.com

All information received will be kept in strict confidential and only for employment-related purpose.