Application Service Manager

The IT Manager – Application Services Manager oversees the delivery of 60+ IT systems supporting all areas of TAL Apparel. Acting as Scrum Master, this middle management role leads multiple cross-functional teams—Product Owners, System Analysts, Developers, and QA—to deliver high-quality, business-aligned software solutions.

Key Responsibilities:

Agile Project Delivery

• Lead agile teams to deliver projects on time and within scope.

• Facilitate Scrum ceremonies and clear obstacles to progress.

• Align deliverables with business and technical needs.

Team Leadership & Development

• Manage, mentor, and develop team members.

• Set objectives, evaluate performance, and support career growth.

• Plan workloads and drive team capability improvements.

Quality & Process Management

• Oversee the end-to-end SDLC.

• Enforce coding, testing, and documentation standards.

• Implement best practices for QA, automation, and CI/CD.

Stakeholder Communication

• Coordinate with Product Owners and business/IT stakeholders on requirements.

• Communicate progress, risks, and timelines effectively.

Continuous Improvement

• Promote agile, DevOps, and productivity initiatives.

• Lead retrospectives and drive process improvements.

• Encourage innovation and use of modern technologies.

Qualifications:

• Bachelor’s or Master’s in Computer Science or related field.

• 8+ years in software development; 5+ in Scrum Master/delivery management roles.

• Knowledge of SDLC, Agile/Scrum, DevOps, CI/CD, and software quality practices.

• Proven people management, coaching, and stakeholder communication skills.

• Certified Scrum Master, PMP-Agile, or equivalent (preferred).

We offer a 5-day working week, a competitive remuneration package and generous fringe benefits. Excellent on-the-job training and development will also be provided.

To apply, please submit your detailed resume, stating your expected salary and availability, to the Human Capital Management Department. Kindly note that only shortlisted candidates will be notified. All personal data collected will be handled in strict confidence and will be used solely for recruitment purposes.