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已建立笋工提示!有新职缺时我们会即时通知你

Customer Service Officer - Fresh graduates are welcome

Superhub Limited
刊登于今天

观塘
2年工作经验
晋升机会 / 生日假

职位描述

Job Summary

Do you want to work in a leading company in a prosperous Cloud Computing industry? We are seeking a driven and customer-oriented Customer Service Officer to join our dynamic team. In this role, you will join our primary contact team to assist customers in onboarding their subscribed cloud computing services. You will be trained to be the first point of contact for customers with subscription and billing enquires and to provide them with great and friendly advice. You will learn the service provisioning knowledge about the latest cloud computing products from Microsoft. If you also want to gain valuable customer service experience in provisioning and supporting cloud computing services back-up by global cloud vendors like Microsoft – We want to hear from you!

Roles and Responsibilities:

  • Validate and process orders for cloud service subscriptions 
  • Adhere to prescribed procedures and workflows to accurately complete tasks within committed timelines and service levels 
  • Coordinate service provision for customer orders using integrated business support system and vendor ordering platforms 
  • Assign, monitor, and escalate dispatched tasks to technical teams and vendors related to service provision
  • Handle customer contract renewals and cultivate long-term relationships with customers 
  • Provide first-level customer service, manage hotlines, handle inquires, and assist with billing support for customers
  • Assist in preparing accurate & timely reports 
  • Handle ad hoc assignments and other duties as required

We are looking for: 

  • Higher Diploma or above in any discipline
  • At least 2 years of experience in customer service, preferably with experience on handling order processing
  • Fluent in Cantonese, Mandarin and English
  • Good command of written Chinese and English
  • Good communication, interpersonal and problem-solving skills
  • A warm, approachable and helpful manner
  • Passionate, hardworking, patient and willing to learn
  • Proficiency in Microsoft Office and Microsoft Outlook
  • Candidate with more experience will be considered as Senior Customer Service Officer
  • Fresh graduates are welcome

Benefits: 

  • Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves
  • Attractive remuneration package
  • Staff buddy Program and regular team-building activities
  • Continuous sponsorship for the latest cloud technologies training
  • Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

  • Employer of Choice Award and Innovative Technology Deployment Award Winner
  • Top Award of Microsoft Cloud Solution Provider Direct Partner
  • Best Managed Service Provider Partner
  • Largest Cloud Hosting business in Hong Kong since 2008
  • Mission to empower customers to #WORKSMARTER with cloud solutions and IT services
  • Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of Customer Service and cloud technologies.

Interested parties, please send your latest resume with present and expected salary. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.


工作种类
工作地区 观塘
待遇 晋升机会 / 生日假
教育程度
大专
技能 沟通能力
口语语言 流利粤语 / 流利英语 / 流利普通话
书写语言 良好中文 / 良好英语
受雇形式 全职
行业 资讯科技 / 电子商务

有关招聘公司
Superhub Limited
Superhub is one of the leading Cloud Solution Providers (CSP) and Managed Service Provider (MSP) in Hong Kong since 2010. We are dedicated to empowering Hong Kong corporates for digital transformation and #worksmarter with cloud solution. Nowadays, technology plays a key strategic role in empowering employees, engaging customers, streamlining operations, and transforming products. Superhub offers a full spectrum of multi-clouds, including modern workplace solutions like Microsoft 365, cloud platform like Azure, business solutions like PowerApps, eClaim, eLeave and security like Barracuda and Fortinet on subscription base. We differentiated by offering unique managed and adoption services that help customers with cloud management, IT support and technology adoption with best practices that maximize the Return-on-Investment from cloud solution.