Supervisor/ Assistant Supervisor - 顧客服務Customer Service (Double Pay/Disc Bonus)

Responsibilities:

• Serve key or sensitive clients

• Resolve complex complaints and satisfy customers' needs by providing efficient feedback and the best solutions

• Assist Manager in risk assessment for potential problems which may have negative customer impact

• Monitor and maintain CS service delivery and quality, ensure the team works efficiently

• Handle escalation cases from CS teammates or internal departments

• Conduct CS training and identify training and refreshment training needs

• Conduct the market intelligence analysis

• Attend vendor meetings and support for assigned test programs

• Establish effective communication channel for CS team and other functional departments

• Analyze the turnaround time in doing the performance assessment for correction and improvement (key account)

• Get readiness to answer all ad-hoc customer enquiries and complaints (key account)

• Work closely with KAM in providing quick respond and feedback to key customers (key account)

• Physical works involving in manual handling and/or lifting and moving samples may be required as assigned by Manager

Job Requirements:

• Diploma or above in any discipline

• Minimum 5 years of customer services experience, commercial testing laboratory, manufacturing,

• trading, buying office or merchandising field, of which 1-2 years at supervisory level

• With knowledge on the key account customer profiles is advantage

• Good command in English, Mandarin& Cantonese.

• Strong communication, organizational and presentation skills

• Patient and detail-minded

• Hand-on skills in MS Word & Excel as well as other computer applications

• Less experience is considered as Assistant Supervisor

We offer competitive salary and benefits to the right candidate.  Interested parties please send your application with date of availability, present & expected salary to the Human Resources Department, Bureau Veritas Hong Kong Limited by mail or clicking “APPLY NOW”.  To submit your application by mail, please mark "Confidential" and position applied on the envelope.

Our Benefits:

• 5 day work

• Overtime Payment

• Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave

• Double Pay, Performance Bonus

• Life & Medical Insurance Benefits

• Mandatory Provident Fund Contribution

• Education & Training Subsidies

• Excellent Training & Career Advancement Opportunities

Mail 
1/F, Pacific Trade Centre
2 Kai Hing Road
Kowloon Bay, Kowloon

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