Customer Officer - Live Chat / Email

Job Description:

• Handle customers’ inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers' satisfaction
• Identify opportunities to sell or retain customers during interactions
• Follow pre-set procedures and workflows to complete tasks in a timely manner
• Adhere to requirements, policies, guidelines, and procedures set by the company and other appropriate partners
• Proactively learn and stay updated with the latest knowledge related to the job responsibilities
• Perform ad hoc duties as assigned
• Shift duty within 08:30-19:00 / 14:00-00:00

Job Requirement:

• HKCEE / DSE graduate or above
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
• Typing speed of at least 30 words per minute in both Chinese and English
• Clear voice with a friendly and helpful tone
• Customer-focused, proactive, and eager to help and sell products/services
• Knowledge on mobile products and services is an advantage
• Knowledge of common PC software applications

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by sending Email to career-cso@pccw.com or WhatsApp 5438 4792 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (https://www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.