Senior Technical Services Specialist （Consumer Products ）

Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.

JOB RESPONSIBILITIES:

•        Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.

•        Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.

•        Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.

•        Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.

•        Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.

•        Performs other duties as directed.

HIRE-IN

•        University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.

•        Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.

•        Excellent written and verbal communication skills in English required

•        Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.

•        Ability to manage complex projects.

•        Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.

•        Ability to work virtually, in a multicultural, global environment.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.