Senior Customer Service & Operation Executive (5 days work)

Key Responsibilities

• Handle client inquiries, complaints, and follow-up
• Handle with written reports of complaints and compliance
• Provide professional response and propose solutions on customers’ enquiries.
• Coordinate with overseas offices, various departments, shipping lines, vendors and customers on daily operations.
• Check and issue shipping documents, billings and input data with high accuracy.
• Assist management on supervise the team to enhance flows and efficiency.
• Lead the teams on daily workflow and problem solving proactively.
• Complete tasks assigned by management in punctuality.
  Prepare monthly reports and administration tasks
• Suggest and draft process improvements
• Perform ad hoc tasks as assigned by request

Key Requirements

• Minimum of 4 years of experience in Customer Service and Administration
• Strong customer experience is an advantage
• Good command of Cantonese and English (spoken, written, and typing)
• Independent, patient, good communication skills and problem-solving skills
• Proficient in Microsoft Word & Excel

Benefits:
 

• Medical insurance
• 5 days work week (Bank holiday)
• 14 days annual leave