Operations Support ( Data analytics / $18,000-$23,000 )
Job Highlight
Job Description
Principal responsibilities:
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Recommend call quality improvement / process streamline / control enhancement initiatives when appropriate
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Compile and maintain customer experience related data and records for tracking and monitoring the service performance
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Assist in administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.
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Handle ad hoc task assigned by management
Requirements:
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Higher Diploma or above
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Minimum of one years' experience in data analytics, preferably with contact centre operations (e.g. SQL, Python, Tableau, Power BI …)
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Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Chinese typing).
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Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
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Proficiency in both English, Chinese and Putonghua
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.
| Job Function | |
| Work Location | Mong Kok |
| Education |
Non-Degree Tertiary
|
| Skills | Communication / Microsoft Word / Microsoft Excel / Microsoft PowerPoint |
| Spoken Language | Intermediate Cantonese / Intermediate English / Intermediate Mandarin |
| Employment Type | Full Time |
| Industry | Telecommunication |
reputation in the industry and established strong long term working relationship with our clients.
We value our staff and offer desirable career path and development for our talents. We have been a Caring Company for almost ten years and are committed to responsible environmental, social and governance practices.