International Sales Operations Executive / Customer Service

Position Purpose

The role of International Sales Operations Executive / Customer Service is responsible for assisting sales operations (order management, operational activities) and customers’ requests via different channels.

Responsibilities

• Provide order entry support during market week

• Provide full support and liaise with sales team on all sales and after-sales issue

• Handle customers’ enquires (call and email) and provide after-sales service in a professional manner

• Ensure the implementation of the Customer Service policy with a worldwide customer network

• Liaise with internal departments, connecting across the business to fulfill customer need 

• Review customer complaints/feedback and internal workflows/procedures to identify service gaps

• Prepare analysis and weekly report

• Carry out any ad hoc duties assigned to meet business needs

Requirements

• Carry out any ad hoc duties assigned to meet business needs

• University graduate in any disciplines

• 1-2 years of experience in the fashion retail industry/luxury brand is preferable, fresh graduate is also welcome

• Excellent command of English (written and verbal), Cantonese, and Mandarin

• Strong customer-service mindset with excellent interpersonal and communication skills

• Reliable and Independent, positive attitude, able to work under pressure

• Immediately available is preferred

Benefits

• Great international exposure 

• Excellent career progression 

• Clothing allowance

• Medical insurance

• Flexible working hours

• Opportunities to travel abroad 

• Double pay plus performance bonus 

Interested parties please send your full resume with expected salary and availability to us by clicking the "Apply now" button below.