Customer Care Team Leader ( Smart City ) $27-28K

Responsibilities

• Supervise a team of over 10+ customer service agents, to provide services via hotline, email & Livechat
• Review and evaluate service quality and effectiveness of the team members
• Provide guidance and support to facilitate team members in service delivery and daily operations
• Monitor traffic patterns and deploy resources appropriately to meet service targets
• Handle and resolve complaints and complex enquiries escalated from team members effectively
• Assist in disseminating program information and conducting product briefings
• Undertake ad-hoc tasks as assigned by Customer Care Manager

Reqirements

• Degree Holder
• 3-5 years' relevant working experience in customer service with minimum 2 year in supervisory/team leader role
• Excellent business writing skills with proficient in English and Chinese
• Strong interpersonal and leadership skill.
• Detail-oriented with good organization and analytical skills
• Energetic, flexible and ability to work under pressure
• Excellent customer-service mindset, result orientated and with zeal to achieve success
• Working knowledge of Microsoft Office applications
• Shift duty may be required.

We offer:

• Attractive basic salary with monthly performance bonus
• 5-day work week shift
• Flexible working hours
• In-house Gym for employee use
• Comprehensive customer service training
• Marriage leave
• Paternity leave
• Career development
• Medical coverage
• Vibrant and all-inclusive work place
• Equal opportunity Employer

To learn more about Make The Right Call, please visit us www.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.