Customer Success Executive (Loyalty Program)

Eber is a Loyalty Marketing SaaS platform that empowers businesses to create and manage Loyalty and Rewards programs. Trusted by leading brands like Lalamove, The Coffee Academics, and OnTheList in Hong Kong, we help companies build lasting customer relationships.

We’re expanding our Account Management team in our newly established Hong Kong office to support our growing customer base. In this role, you'll be responsible for launching and managing loyalty programs using the Eber platform. You'll collaborate with clients to develop strategies for member acquisition, enhance engagement, and improve customer retention.

Eber 是一間致力幫助商家創建和管理會員計劃、促進顧客回訪和消費的 SaaS 平台公司。Eber幫助超過500間餐飲、零售和服務業等不同類型的商家制定專屬的會員管理方案。香港客戶包括Lalamove、The Coffee Academics，以及OnTheList。我們正在擴展香港團隊，以服務我們不斷增長的客戶群。您將會與客戶合作，推動及參與各大品牌的會員計畫並提供留客策略。誠意邀請您加入我們，成為我們專業團隊的一份子。

Objectives and Responsibilities

• Loyalty Program Development: Implement and manage customer loyalty programs using the Eber platform. Align program design with brand objectives to drive customer engagement and retention. Work with marketing strategies to promote loyalty programs, including email campaigns and other digital marketing efforts.
• Platform and Customer Support: Supporting customers using the Eber platform. Respond to customers' questions and ensure timely resolution of issues.

Who are we looking for?

• Enthusiastic about marketing for consumer brands
• Experienced in e-commerce and marketing technology platform
• Believer in technology and data-driven approaches

If you thrive in a startup environment, enjoy working with people, and believe that teamwork combined with hard work can achieve incredible results—APPLY NOW!

Qualifications and Skillsets:

• Education: Diploma/Degree in Marketing or a related field.
• Experience: Minimum of 2 years of experience in marketing. Experience in loyalty management or customer retention is a plus.
• Technological: Experience working with software such as marketing and CRM platforms, and willingness to learn new ones.
• Communication: Outstanding verbal and written communication skills with the ability to convey complex information.
• Customer Focus: Demonstrate a deep understanding of customer behaviour to deliver exceptional customer experiences.
• Creativity: Think creatively and develop innovative strategies to drive customer engagement and loyalty.

Why Eber?

• Join a growing, connected team developing the next-generation Loyalty Marketing Platform, with colleagues across Singapore, Malaysia, Hong Kong, and Vietnam.
• Focus on enhancing a product used by hundreds of businesses, driving continuous improvements.
• Work with international customers and expand your horizons.
• Thrive in an open environment that encourages idea-sharing and feedback, promoting long-term growth with zero tolerance for office politics.
• We prioritize skill development and support your professional and personal growth.
• Experience a vibrant culture where we work hard and play hard!