Customer Service Representative

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

Responsibilities:

• Work with sales team to support order process and ensure effective handling of customer orders.
• Work with supply chain to provide accurate product availability and delivery date.
• Play a key role in product allocation check and execution.
• Initiate and drive automation improvement, collaborate with adjacent departments, supply chain and planner.
• Work closely with sales team to attain customer satisfaction through high-quality service.
• Keep customer in mind, deep understand their needs and pain point.
• Thinking as a customer, using 360 view of the customer to increase customer centric behavior.
• Good sense of urgency and capable to drive order implementation efficiently per market needs.
• Prepare and distribute assigned reports related to customer service area, conduct analysis as required with timely follow-up.
• Efficiently handle inquiries from existing and new customers.
• Maintain full compliance of internal control requirement.
• Support other business activities as required.
  
  
  

Qualifications:

• Bachelor degree or above, with major in Economics, international trade, supply chain etc.
• Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge.
• Strong interpersonal and communication skills to link different departments and deliver the result.
• Proactive and logic thinking, be able to work under pressure.
• Well organized and good documentation skills.
• Good English skills including speaking and writing.
• Good computer application skill, SAP experience is preferred
  
  
  

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

• The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
  
  
  

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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