Charities Assistant Manager

Job purpose

• Focus on the delivery and sustainability of the Feeding Hong Kong (FHK) surplus food programme;

• Secure, develop and maintain charity relationships, plus raising awareness of FHK;

• Expand the charity network and match supply and demand across the network as much as possible;

• Assist Charities Director to develop, monitor and review consistently the operational processes and communications between charity partners and FHK;

• To establish and develop new partnerships and engage community networks.

Key responsibilities

Establishing and maintaining charity partnerships

• Ensure effective communications between FHK and the growing charity base;

• Carry out regular visits to charities and be responsible for ensuring that KPIs are reached and maintained;

• Sensitively deal with any issues in a professional manner, as and when they arise;

• Identify where re-engagement activities are needed to improve charity satisfaction and charity compliance;

• Identify, grow and evaluate new channels and markets to redistribute surplus food;

• Ensure charity partners comply with the food safety standards set out by FHK;

• Responsible for undertaking the annual survey;

• Refine and update the Charities service policies and procedures manual.

Developing appropriate and consistent operational processes

• Work across teams to develop and continuously improve the operational protocol;

• Develop and deliver FHK’s charity programmes within agreed budgets and to agreed timescales;

Community Capacity Building

• Analyse the charity needs together with the knowledge of available surplus food, to maximise the offer to charities;

• Seek opportunities to enable and empower charities to increase their capacity and ability to take more food, more often;

• Work with strategic partners to extend FHK’s charity network in areas of need.

Other

• Assist with other activities of the organisation as required

• Responsible to ensure data in the system is accurate and up to date

Accountabilities

• Be accountable of and report to the Charities Director;

   

Experience, skills and knowledge

General

• Fluent in written and spoken English and Cantonese;

• At least 3-4 years work experience in the non-profit sector (Individuals with a commercial background who also possess a strong passion for the charity sector are also welcomed);

• To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.

Experience of:

• Establishing and maintaining partnerships and relationships to create and deliver shared best practices;

• Managing expectations with internal and external stakeholders.

Able to:

• Establish strong working relationships with Feeding Hong Kong stakeholders;

• Display high level of initiative, problem solving and decision-making;

• Communicate effectively in a range of forms and demonstrate excellent presentation skills;

• Set priorities, organise and manage a demanding workload and monitor project progress towards achieving objectives;

• Work independently and with diverse groups of people;

• Drive, influence and negotiate to achieve the desired outcome;

• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism

Knowledge of:

• The non-profit sector;

• Strong computer skills e.g. Microsoft Office.

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