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Customer Service National Manager


Not Specified
0 year(s) work experience
$37,000-$55,500/month

Job Description

Customer Service National Manageris responsible for overseeing and managing customer service operations within a specific country or region. By fulfilling below responsibilities, a Customer Service National Manager can significantly contribute to the overall success of the company by fostering positive customer relationships and enhancing customer service delivery.

Responsibilities:

  • Leading and mentoring the customer service team to ensure high performance and job satisfaction.
  • Developing and implementing strategies for effective team management and resource allocation.
  • Identifying trends in customer service and adapting practices accordingly.
  • Ensuring the daily operations of the customer service department run smoothly and efficiently.
  • Enhancing the customer experience by implementing best practices and ensuring a customer-centric approach across all touchpoints.
  • Managing customer feedback and addressing concerns to foster long-term loyalty.
  • Coordinating with other departments (such as Sales, Marketing, and Pricing Procurement) to ensure seamless customer service support and communication.
  • Acting as the main point of contact between the company and customers.
  • Understanding and accommodating local cultural differences to ensure service delivery is appropriate and effective in the local context.
  • Monitoring local market trends and adjusting strategies as necessary.
  • Ensuring that the customer service department adheres to company policies, procedures, and regulatory requirements.
  • Implementing quality control measures to maintain service standards.

Requirements: 

  • Bachelor’s Degree/ Master’s Degree (optional): An MBA or equivalent advanced degree can be beneficial, A degree in Business Administration, Logistics, Management, Marketing, or a related field
  • Have the ability to proactively tackle and creatively solve problems using experience and social skills.
  • Proven experience in managing teams, preferably in customer service or operations management.
  • Strong verbal and written communication skills to interact effectively with customers, executives, and team members.
  • Ability to analyze data and customer feedback to drive improvements in service delivery.
  • A deep understanding of customer needs and a commitment to enhancing customer satisfaction.
  • Skills to manage multiple projects or initiatives simultaneously, ensuring timely completion.
  • Understanding and sensitivity to cultural differences that may affect customer service delivery.
  • Familiarity with customer relationship management (CRM) software and customer service tools.
  • Strong decision-making skills, particularly in high-pressure situations.
  • Proficiency in the local language(s) and potentially in other languages relevant to the customer base can be beneficial.
  • Willingness to travel within the country or region as necessary for business operations.
  • Familiarity with local laws, regulations, and compliance requirements related to customer service



Job Function
Work Location Not Specified

About company
Triple Eagle Container Line Ltd