Manager (Property Operations & Customer Relations)

Responsibilities:

• Handle customer-related matters, including but not limited to flat handover cases, after-sales matters and property management items for residential projects
• Coordinate the pre-handover inspection, documentation, and materials
• Handle general inquiries and complaints related to handover and defect rectification, and take follow-up actions
• Monitor service providers to deliver quality handover and customer services for all new development projects
• Carry out other operational duties such as sales launch logistics, operation management, and serviced apartment leasing if required

Requirements 

• Bachelor Degree in Property Management or related disciplines
• At least 10 years’ relevant experience in customer services or property management with 2 years ‘in a managerial role
• Experience in takeover and handover of new properties is a definite advantage
• Well-versed in BMO, DMC and tenancy agreements
• Well organized and familiar with the documentation
• Good communication skills and fast learner
• Work on duty roster is required based on operational needs
• Good spoken and written English and Chinese (including Mandarin)
• Proficient in MS Words, Excel, Chinese & English word processing

Successful candidate will be appointed on a 2-year contract terms. Renewal of the contract will be subject to the service need and the performance of the candidate.

We offer an attractive remuneration package. Interested parties please send your resume stating your present and expected salaries, together with your cover letter by clicking "APPLY NOW".

Please read carefully the following Privacy Statement before applying: "The personal data of unsuccessful candidates collected for this recruitment exercise will be kept no more than 2 years from its completion for future recruitment use and therefore destroyed. Information provided will be used for recruitment and appointment related purpose only. The Company will handle all personal data confidentially in accordance with the Personal Data (Privacy) Ordinance."

Candidates have a right to make a data access, correction or destroy request concerning the personal data by applying to the Human Resources Department.