Head / Deputy Head - Humanitarian & Social Services (HK) Division

Job Responsibilities:

• Oversee day-to-day operations. Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives;

• Provide leadership and direction of departmental managers and supervisors, ensuring alignment with organizational goals and priorities;

• Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence;

• Scale up existing programs and expand the portfolio of projects and ensure high-quality programming, proposals and reporting, and effective advocacy;

• Monitor the progress of anticipated output and outcome, budget spending, and manage project evaluation and impact assessment across all centers;

• Prepare papers, compile statistical /financial / progress reports, report on special situations, and make recommendations to management;

• Reach out to, liaise, and engage with the organisation's stakeholders to advance the organization's interest and take appropriate/necessary actions to address the issues;

• Monitor public affairs developments relate to social services that may affect or impact the organization's interest and take appropriate /necessary actions to address the issues;

• Participate in and support the organization's public affairs and community services, and related activities;

• Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities;

• Identify risks, vulnerabilities, and opportunities in operational processes and develop strategies to mitigate risks and capitalize on opportunities;

• Foster a culture of continuous improvement, innovation, and accountability within the operations team, encouraging feedback and collaboration;

• Any other duties assigned by the supervisor.

Job Requirements:

• Registered Social Worker with Degree or above in Social Worker, Management, Theology, or relevant disciplines with top-notch management skills;

• Minimum 8-10 years relevant work experience, with 5 years at mid-senior level, preferably in the social welfare, public administration, or charity field with a proven track record in project management, fund applications, new projects set up, and staff supervision;

• Demonstrated experience in strategic oversight role of funding portfolio and in collaborating with different stakeholders, including government bureau/departments, funding bodies, NGOs, community and ethnic minority groups, etc;

• Highly developed management relationship-building, and influencing skills;

• Ability to analyze strategic trends, think creatively, and develop appropriate plans and responses;

• Excellent interpersonal and communication skills, able to establish working relationships with all levels of people;

• With a strong passion for serving vulnerable groups in HK;

• Excellent command of spoken and written English, Cantonese, and Mandarin.

Personal data provided will be kept confidential and used for recruitment purposes only. Applicants who are not contacted within six weeks may consider their applications unsuccessful.  The Organization will retain their applications for a maximum period of twelve months and may refer suitable applicants to other vacancies within the Organization.