Summer Intern, Change Communications (Service Performance)

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the leader in elevators, escalators and moving walkways. We’re seeking an Internship, who’s ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Period:

2 Jun- 15 Aug 2025

Responsibilities:

• Assist in customer satisfaction programs, such as conducting interviews and preparing videos for outstanding customer service stories.

• Assist in promoting service excellence programs and change messages by organizing employee communication sessions and preparing digital communications of e-posters and videos.

• Assist in organizing employee engagement activities. Solicit employee feedbacks and translate into improvement actions.

• Assist in service operational improvements projects through conducting survey and data analysis for identifying improvement needs and formulating solutions.

Requirements:

• Undergraduate in Business Administration, Marketing, Communications, Human Resources or related discipline

• Highly motivated, agile, and proactive with strong sense of responsibility

• Skillset in Video Production is an advantage

• Proficiency in MS Word, Excel & PowerPoint. Digital savvy. Knowledge in design software and video editing skills an absolute advantage.

• Good command of both spoken and written English and Chinese

We offer remuneration package including comprehensive fringe benefits with excellent opportunities for career development. 

Website: http://www.otis.com/ 

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.