Customer Services Officer – Cityplaza

RESPONSIBILITIES:

• Handle inquiries and complaints at the designated / information counter
• Provide operational support for the loyalty programme, and participate in various promotional activities
• Handle the membership related matters and manage the VIP concierge areas in organized ways

REQUIREMENTS:

• HKDSE/ HKALE or above
• Minimum 1 year’s relevant experience in customer service & hospitality industry; Preferably with shopping mall experience
• Candidates with experience in serving premium members, working at and managing premium lounges will be a plus
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objective
• Proactive and pleasant personality
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• Basic computer skills such as Excel, Word, etc
• 5-day work with 9 hours daily, willing to work on a roster basis

BEHAVIOURAL COMPETENCIES:

• Customer Focus
• Collaborates
• Communicates Effectively

WHY CHOOSE US:

• We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
• HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity:

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

Interested applicants are welcome to submit online applications directly. For enquiries, please WhatsApp to +852 98723002 with 1) name 2) contact number and 3) to apply for the position. (Please do not send a copy of your resume or any documents via WhatsApp).

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.