IT Officer

The IT Officer will be responsible for the administration, maintenance, and strategic development of our IT infrastructure, with a deep focus on the Microsoft 365 ecosystem. The ideal candidate is a hands-on problem-solver who will ensure the stability, security, and effective use of our technology to support all business units.

Key Responsibilities：

General IT Infrastructure & Support:

• Provide timely and effective technical support to end-users via help desk tickets, phone, email, and in-person.
• Manage and maintain network infrastructure, including firewalls, switches, Wi-Fi, and VPN.
• Administer Windows Server environments (Active Directory, Group Policy, DNS, DHCP).
• Support and troubleshoot hardware, including laptops, desktops, printers, and mobile devices.
• Implement and manage data backup and disaster recovery procedures.

Microsoft 365 Administration & Management:

• Administer the entire Microsoft 365 tenant, including user lifecycle management (onboarding, offboarding, role changes).
• Manage and configure core MS365 applications: Exchange Online, SharePoint Online, Teams, OneDrive for Business, and the Power Platform.
• Implement and enforce security policies and compliance rules using tools like Microsoft Purview (Compliance Center) and Microsoft Defender.
• Manage user licenses, subscriptions, and service health monitoring.

Security:

• Implement and monitor security measures to protect data, software, and hardware.
• Conduct regular security audits and user access reviews.
• Ensure IT operations comply with internal policies and relevant regulations.

Qualifications & Experience:

• Degree holder or above and proven experience (5+ years) as an IT Officer, Systems Administrator, or similar role in internet finance service industry.
• Extensive hands-on experience in administering and supporting Microsoft 365 in an enterprise environment.
• In-depth knowledge of Microsoft 365 core services: Azure AD, Exchange Online, SharePoint Online, Microsoft Teams, and Intune.
• Strong understanding of Windows 10/11 and Windows Server operating systems.
• Solid networking knowledge (TCP/IP, LAN, WAN, VPN, DNS).
• Experience with Active Directory and Group Policy management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Fluent in Cantonese, Mandarin, and English