Customer Care Executive (VIP Member)
Aspire Lifestyles (HK) Limited
刊登於 2024-09-25
灣仔
1年工作經驗
薪金面議
雙糧 / 五天工作週 / 人壽保險 / 醫療保險 / 加班費 / 花紅/獎金 / 晉升機會 / 在職培訓 / 生日假 / 恩恤假
職位亮點
- Shift with 5-day work week
- Customer Service by call, email and live chat
- Make reservation
職位描述
This is an amazing opportunity to join Aspire Lifestyles, the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.
Your Role:
- Provide quality services and maintain a positive experience with customers by personalized interactions independently from different channels such as phone, live chat and email in a professional manner
- Understand the needs of customers and recommend innovative, resourceful solutions and service to difference types of requests
- Able to consult and advise customers on travel needs and provide accurate and timely information
- Stay up-to-date with program benefits and privileges to better fulfill customer requests
- Maintains and improves quality results by adhering to standards and guidelines
- Other ad-hoc projects as assigned
Ideal Candidate Profile:
- Holder of Certificate or Diploma, equivalent or above
- 1+ years of customer service experience
- Experience in the customer service or hospitality role is an advantage
- Omni channel work experience is preferred – phone, email and chat
- Firsthand city knowledge of local events and ability to spot trends nationwide
- Experience working directly with international contacts for the fulfillment of reservations
- Proven experience working with affluent customers
- Strong communication and customer service skills
- Good command in spoken and written English, Cantonese and Mandarin
- Available to work on shifts including weekends and public holidays
- Fresh Graduate is welcome
- Immediate availability is highly preferred
We offer:
- Structured training programme
- Comprehensive on-the-job and continuous training
- 5-day work per week (shift duty from Monday to Sunday)
- Shift allowance, overtime pay
- Competitive salary package with monthly incentive bonus
- Double Pay
- Discretionary Bonus
- Paid annual leave
- Additional leave such as birthday leave
- Group medical insurance (including spouse and children, if applicable)
- Career with a clear progression path
| 工作種類 | |
| 工作地區 | 灣仔 |
| 待遇 | 雙糧 / 五天工作週 / 人壽保險 / 醫療保險 / 加班費 / 花紅/獎金 / 晉升機會 / 在職培訓 / 生日假 / 恩恤假 |
| 教育程度 |
大專
|
| 技能 | 客戶服務 / 解決問題能力 / 積極傾聽 / 溝通能力 / 組織能力 / 團隊合作 |
| 口語語言 | 良好粵語 / 良好英語 / 良好普通話 |
| 書寫語言 | 良好中文 / 良好英語 |
| 受僱形式 | 全職 |
| 行業 | 住宿 / 餐飲/ 會所 |
有關招聘公司
Aspire Lifestyles (HK) Limited
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they
can share with their friends, family and colleagues. Stories that reinforce the value of your brand.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower
this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary
means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and
highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services
• End-to-end Airport Services
• Custom-built Benefits and Experiences
• Comprehensive Travel & Medical Assistance
• Travel Security Advice
• Health and Wellness Expert Advice
• Online Destination Reports
• Auto and Home Assistance
• Customisable Digital Solutions
To learn more about Aspire Lifestyles, please visit our website
www.aspirelifestyles.com.
Join us and embark on a unique journey to exceed customers’ expectations and grow with us!
can share with their friends, family and colleagues. Stories that reinforce the value of your brand.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower
this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary
means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and
highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services
• End-to-end Airport Services
• Custom-built Benefits and Experiences
• Comprehensive Travel & Medical Assistance
• Travel Security Advice
• Health and Wellness Expert Advice
• Online Destination Reports
• Auto and Home Assistance
• Customisable Digital Solutions
To learn more about Aspire Lifestyles, please visit our website
www.aspirelifestyles.com.
Join us and embark on a unique journey to exceed customers’ expectations and grow with us!