貴賓室調酒師/咖啡師 (兼職) Lounge Bartender (Part-time)
職位亮點
- Experience in a lounge/airport setting is desirable
- Provide excellent customer service
- Travel Benefit
職位描述
工作匯報至:主管(貴賓室)
為了成為世界上最傑出的服務品牌之一,優質服務是我們的核心品牌價值。調酒師 / 咖啡師在貴賓室中擔任重要的角色,向顧客展示「設想周到」、「全力以赴」和「積極求進」這三個關鍵品牌理念,透過了解顧客所需並提供無微不至的貴賓室體驗,讓所有關鍵時刻都令人難忘。
主要職責
• 以熱情和專業的態度為顧客提供優質服務,職責包括但不限於:
• 了解並分享飲料知識(葡萄酒、烈酒、雞尾酒、茶等)
• 協助顧客點餐並根據顧客需求作出推薦
• 提供餐飲服務,於有需要時根據要求調製特飲
• 了解顧客需求並提供優質餐飲服務
• 維持貴賓室整潔和日常運作
入職要求
• 合法於香港受僱
• 必須年滿18歳
• 具餐飲招待、高級餐廳、酒店、貴賓室、機場或相關職位的工作經驗者優先
• 對葡萄酒、烈酒和雞尾酒有相當的了解
• 具流利英話溝通能力,懂廣東話及普通話者為佳
• 具備團隊合作及顧客導向精神
• 需要輪班工作,願意於航班延誤時超時工作
員工福利
• 成為世界級優質服務品牌的一份子
• 擁有良好的在職培訓
• 在安全及合作的工作環境中享受多元和具包容性的工作文化
• 員工可享有機票折扣優惠
• 假期福利
Reports to: Lounge Supervisor
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Bartenders play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.
Key Responsibilities
• Deliver excellent customer service with warmth and professionalism; responsibilities include and are not limited to:
• Stay updated on beverage knowledge, including wine, spirits, cocktails, and tea.
• Assist guests in taking orders and provide menu recommendations
• Ensure efficient delivery of drinks and snacks according to specifications
• Address bespoke drink requests and maintain customer satisfaction
• Maintain lounge cleanliness and uphold stock levels
Requirements
• Right to work in Hong Kong
• Minimum age of 18
• Relevant working experience in catering hospitality, fine dining, sizeable luxury hotels, lounges, airports, or in similar capacity is an advantage
• Knowledge of wines, spirits, and cocktails is an advantage
• Proficient in English. Cantonese and Putonghua are an advantage
• Good team player and customer-oriented attitude
• Flexible to work in different working hours and overtime if needed
Benefits
• Being part of a world-class service brand to be proud of
• World-class training
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Discounted travel for employees
• Annual leave entitlement
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
工作種類 | |
工作地區 | 赤鱲角 |
待遇 | 彈性工時 / 醫療保險 / 加班費 |
教育程度 |
會考 / 中學文憑
|
技能 | 客戶服務 / 咖啡知識 / 茶知識 / 咖啡拉花藝術 / 溝通能力 / 團隊合作 / 調酒技能 / 酒類知識 / 餐飲管理 / 領導能力 |
口語語言 | 流利粵語 / 流利英語 / 流利普通話 |
書寫語言 | 流利中文 / 流利英語 |
受僱形式 | 兼職 |
行業 | 運輸 |