Retail Cluster Lead, Hong Kong (Area Manager)

At a glance:

This is your opportunity to become a core part of On‘s Region team and take on the  responsibility to lead On’s Retail Cluster Lead Hong Kongto ensure the team continues to go above and beyond the expectations while scaling.

As our Retail Cluster Lead Hong Kong, On will rely on you to oversee retail stores under your area to build strong retail understanding across all team members, create a positive impact for the team and the company, live and breathe On’s culture and spirit, enhance retail excellence internally and spread the love and passion to external partners.

You will act as an important bridge in bringing resources necessary to support retail business growth in your area and be responsible for store performance and provide data insights based on your store/market visits as well as conversations with landlords and different stakeholders. You will work collaboratively with cross functional teams and the China retail team to co-create On’s Wow moment on People, Experience, Product, and Tech.

Your team

We are speeding up globally and locally, diversity and inclusion are highly valued amongst us passionate and restless thinker and doers. The Region   team is your hub, together with China Offline team as a whole, you and your store leaders can help upgrade our retail presence and go hand-in-hand with global expansion. Based in Hong Kong, China, you will have the privilege to stay connected with back office team and enjoy a flexible working environment.

You will also work with Tech Rep to provide unique and valuable On running culture and experience to runners and the community by partnering with Internal & external  stakeholders. Develop a process and system to continuous collect feedbacks from runners and communities that allow On to elevate brand initiatives as well as community engagement model.

Your Mission

• Embrace On’s retail business and overall mission to inspire Store Leaders and their team to showcase highest level of customer experience in each and every interaction
• Develop and implement strategic plans within the assigned region to drive revenue growth and improve store performance to satisfy the mission & long road map of the brand
• Provide factual and data-based insights to support business decisions in the interest of our stores
• Build trusted relationships with your Store Leaders to execute store-related activities, design and implement plans to level up store performance.
• Oversee talent related topics with individual store and coach/collaborate with Store Leaders and Talent Business Partners on execution part
• Work closely with Retail Operation Lead to deliver new New Store Opening plans and review retail playbook, SOPs and quality standards with existing stores to thrive for retail excellence
• Work closely with Merchandising, Training and Marketing team to follow product updates, assortment plans and push sell-through for individual stores
• Support the China Retail Head with yearly budget planning and monthly forecast adjustment for store sales in your area of responsibility
• Share best practices among the stores in your area and beyond to foster a collaborative culture

Your Story

• At least +8 years’ experience in related retail industry with similar role or in customer-setting with managerial responsibilities
• College degree and above, bachelor's degree preferred
• Fluent in English, fluent in Cantonese and workable level in Mandarin (Able to listen and speak), multi-language skills is a plus.
• Operational retail experience in a sports / fashion, passion for running is a strong plus
• A collaborative team player with strong interpersonal, hospitality and communication skills across physical and digital channels
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs and support in-store problem solving on the spot
• Flexible with working hours including weekend and holiday work as needed, openness to travel within China as per business requirements

What we offer

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!