Customer relationship officer
不指定
0年工作经验
职位亮点
职位描述
Key Responsibilities:
- Serve as the primary point of contact for assigned CCSV accounts, fostering strong relationships and understanding client needs.
- Monitor CCSV account performance and develop strategies to optimize user engagement on the platform.
- Identify opportunities for upselling and cross-selling services to enhance client satisfaction and increase revenue.
- Conduct regular check-ins with clients to assess their experience, gather feedback, and identify areas for improvement.
- Assist in onboarding new clients to ensure a smooth transition and integration with our platform.
- Analyze client data and metrics to provide insights and recommendations for account growth.
- Resolve client issues promptly and effectively, ensuring high levels of satisfaction.
- Prepare and present performance reports to management, highlighting successes and strategizing for future growth.
Qualifications:
- Higher diploma or above in any disciplines.
- Fresh graduate will also be considered.
- Knowledge in CRM software and data analysis tools is preferred.
- Strong communication and interpersonal skills, with the ability to build rapport with clients.
- Excellent problem-solving abilities and a proactive approach to addressing client needs.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong organizational skills and attention to detail.
All emails, please sent to [via Apply Now]
The information provide will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.
工作种类 | |
工作地区 | 不指定 |
教育程度 |
会考 / 中学文凭
|
技能 | 人际交往技能 / 解决问题能力 / 沟通能力 |
受雇形式 | 全职 |
行业 | 资讯科技 / 电子商务 |
有关招聘公司
HelloToby Technology (HK) Limited
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