IT Support Specialist

Who are we?

ALBA originates in Germany 50 years ago and aspires to turn the dream of a world without waste into reality. It has accumulated more than 20 years of recycling experiences in Asia. Since its entrance to Hong Kong over a decade ago, ALBA HK has been fostering a circular economy in the recycling industry and encouraging community participation in sustainability efforts.

In 2015, ALBA IWS was appointed by the HKSAR Government to operate an integrated waste management facility for waste electrical and electronic equipment (WEEE) in Hong Kong. Our services begin with free door-to-door collection and end with the removal of hazardous wastes and turning them into valuable secondary raw materials. We also refurbish WEEE and donate them to those in need.

The Role

The successful candidate of this role will provide comprehensive IT support for users across our business. Traveling among our various operation locations in Hong Kong will be required for this role.

Key Responsibilities:

·       First point of contact for IT support via phone, email, or ticketing system

·       Troubleshoot hardware, software, and network issues

·       Assist with password resets, software installations, system access requests

·       Document and track support requests

·       Escalate complex issues to Tier 2/3 support

·       Maintain knowledge base articles for common issues

·       System maintenance and software updates

·       Set up workstations, printers, and other IT equipment

·       Onboard new employees with user accounts and IT resources

·       Track and manage IT assets and inventory

·       Manage job calendars and flows

·       Read technical manuals to diagnose problems

·       Analyze root causes of malfunctions and provide resolutions

·       Recommend process improvements

·       Report issue status in business meetings

·       Perform ad hoc duties

The main scope of work includes:

·       Inspect, repair, install, upgrade, and configure desktops and laptops

·       Handle faults and train users on peripheral devices

·       Maintain and optimize network equipment

·       Manage and upgrade IT and CCTV systems

·       Replace and store backup tapes

·       Set up and manage user accounts

·       Prepare documentation, guidelines, and user manuals

Who you are:

·       Diploma or above in IT or related discipline

·       3-5 years of relevant experience

·       Knowledge of desktop, networking, CCTV, and PC applications

·       Mobile device support for iPhone, iPad, Android

·       Remote support skills

·       Preferably MCSE or IT professional certification

·       Willing to learn, team player, able to work under pressure

·       Strong customer service, communication, and documentation skills

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.