Technical Support Specialist

Job title: Technical Support Specialist

Job duties:

• Provide remote/onsite IT technical support services to clinics and medical groups
• Troubleshoot any issues related to computer hardware, software, system and network equipment 
• Analyze clients' requirements and translate into precise technical requirements for R&D team to develop required functions/features 
• Assist in clients on-boarding, set-up and software deployment 
• Keep track of incident tickets and follow up with relevant support teams until the issues are resolved
• Ensure proper logging of all issues and documentation of technical knowledge/findings in the knowledge database
• Assist in any ad hoc tasks assigned and handle emergency requests

Job requirements:

• Diploma holder or above of Computer Studies, Information Technology or related discipline
• Solid knowledge of computer hardware (e.g. IP printer, scanner, etc.) and networking (e.g. LAN / WAN, TCP/IP, etc.)
• Solid knowledge of Windows and SQL Server
• Advantage: Unix system knowledge (e.g. Linux, MacOS, etc.)
• Shift Duty is required
• Excellent interpersonal and customer management skills 
• Fluent in Cantonese and good command of spoken and written English
• Strong analytics and troubleshooting skills 
• Strong work ethic and a team player

Interested candidates should apply with detailed resume and current and expected salary.