Senior Customer Service Officers / CS Supervisors (Various Positions)

About Us:

In response to strategic business needs and expansion, EDPS Executive is an additional executive arm of EDPS (EA License No. 78592). Founded in 1974, EDPS stands as the premier provider of IT contract staffing solutions in Hong Kong, boasting a long-standing history and esteemed reputation. We are privileged to have been chosen by the Government of HKSAR as one of the largest and most enduring suppliers of IT contract staffing services for nearly 50 years.

Position Overview:

Our Client is a leading, sizable public organization in HK. They are hiring Customer Service Officer, Senior Customer Service Officers, and Customer Service Supervisor to join them.

Responsibilities:

• Answer telephone enquiries and complaints

• Record and input into the computer full particulars of customers' contacts, enquiries, applicants and complaints in a professional manner

• Refer the received enquiries and complaints to the responsible sections and divisions for follow-up actions

• Prepare written operational and monitoring reports if instructed by supervisor.

• For senior role and supervisor, also include administration, training, HR and system support duties and supervise work of subordinate staff

Job Requirements:

• Should have obtained passes in five subjects or above in the HKCEE or equivalent qualifications, including English language and Chinese language

• Fluent in Cantonese and English. Knowledge of Putonghua is a plus.

• Work experience in a call center is preferred

• At least 2 years' work experience in providing customer service

• Willing to handle customer enquiries and complaints in an efficient and courteous manner

• Mature and good teamwork and attitude

   

Application:
Please submit your resume along with your current and expected salary. Personal data collected will be treated confidentially for recruitment purposes. Candidates not invited for an interview within six weeks may consider their applications unsuccessful.

Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be handled confidentially by authorized personnel for recruitment-related purposes.

Address:
Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Contact Number:

852-2835 9688

Website: www.edps.com.hk