Software Analyst - Application Support

Responsibilities:

• Provide ongoing support and maintenance for mission-critical and assigned application systems.
• Investigate and resolve application problems, handling ad-hoc service requests.
• Participate in application upgrades from testing to production rollout.
• Respond to technical problems and follow up on customer issues.
• Provide Helpdesk support by addressing requests from the ServiceNow/Remedy ticketing system and user inquiries, logging, and tracking incidents, and resolving issues.
• Adhere to customer's processes and requirements for application support.
• Prepare regular service reports and system documentation.
• Diagnose and resolve technical issues related to hardware, applications, networking, and cloud.
• Collaborate with internal and external auditors as required by the client.

Requirements:

• Degree or above in Information Technology or related disciplines.
• Minimum of 3-5 years of relevant application analysis experience.
• Demonstrated ability to learn, understand, and apply new technologies.
• Experience in Microsoft SQL, Azure, and .Net programming languages preferred.
• Strong proficiency in Windows Server administration.
• Familiarity with ITIL (Information Technology Infrastructure Library) processes is a plus.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work independently and proactively in a flexible and dynamic environment.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in both written and spoken English, Cantonese. Fluent spoken Mandarin Chinese is a plus.

We are offering:

• 5-day work
• Attractive package
• Year – end bonus
• Medical insurance
• Festival gifts
• Excellent project exposure and career development opportunities

If you are interested in sizable project and want to start a new challenging job into public institution industry, please feel free to apply with your full resume, present/expected salary, and availability by click on the 'Apply Now' button.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.