Academic Services Manager

Major Duties:
The Registry is responsible for an array of administrative and academic support services to support the strategic development of the Institute, including committee secretariat, academic programme accreditation, academic policies and regulations, student record and graduation.

Reporting directly to the Assistant Registrar, the Academic Services Manager is required:
(a) To assist in the formulation and implementation of relevant academic policies, regulations and procedures relating to students and academic affairs, including but not limited to local and non-local student promotion, recruitment and enrolment, quality assurance, examination scheduling, processing of assessment results and graduation;
(b) To lead a team to perform the following tasks:
  (i) Student admission, administration and support services for both local or non-local (including mainland) students, on verification of academic qualifications and relevant documents, programme registration, student record management and liaison with education agents and/or collaboration partners;
  (ii) Promotion of undergraduate / postgraduate degree programmes and admission requirements / process to education agents and collaboration partners;
  (iii) Liaison with internal and external units including education agents and education institutions regarding student admission, such as admission interviews and advice of interview outcomes;
  (iv) Leading a small team to process visa applications for non-local students, including but not limited to liaison with non-local students on visa applications and ensuring completeness/accuracy of documents for submission to the Hong Kong Immigration Department;
  (v) Admission system set-up, enhancements, implementation, testing and data input; and
  (vi) Collection and refund of tuition and related fees.
(c) To review statistics and reports relevant to admission, enrollment and academic performance for programme planning and accreditation exercises;
(d) To supervise and co-ordinate the work of administrative and supporting staff and ensure timely and effective delivery of student services; and
(e) To provide secretarial support to committees, projects, functions and events.

Requirements:
(a) A recognised degree or equivalent, preferably with additional academic or professional qualifications;
(b) At least 5 years of relevant experience at the appropriate level of responsibilities. Relevant work experience at the registry of a higher education institution would be an advantage;
(c) Good knowledge and experience in local / non-local student admission, programme accreditation and administration, quality assurance policies and procedures, committee work and student record processing;
(d) Strong capability in strategic thinking, proactive problem solving, teamwork and time management; and
(e) Strong presentation and interpersonal skills; and good command of written and spoken English and Chinese, preferably including Putonghua.

Notes:
(1) The post is at the rank of Senior Officer.
(2) Shortlisted applicants will be required to attend and pass a written test.
(3) The appointee may be required to perform duties at different sites and outside Hong Kong a few times a year, and work irregular hours, shifts and on Saturdays and Sundays.
(4) The remuneration package will be competitive and commensurate with qualifications and experience.
(5) The appointee will work at Chai Wan Campus

Application Procedures:
A completed application form [VTC-1 (Rev. 11/2024)], together with a full curriculum vitae, should be sent to thei-jobs@thei.edu.hk.

Candidates should take note of the following:
(1) Completed application form and detailed curriculum vitae (CV) should be combined into one file in PDF format with a file size below 10MB.
(2) The file should be saved with the applicant’s name as “surname and given name”, e.g. “CHAN Tai-man.pdf”.
(3) For the email subject, please cite “Application for Academic Services Manager (Ref. No.: O/THEi-REG/ASM/01/25)”.

Closing date for application: 17 January 2025

The Institute reserves the right not to fill the post. Personal data collected will be used for recruitment purposes only. Information on unsuccessful candidates will normally be destroyed 12 months after the completion of the recruitment exercise.