IT Support / Helpdesk Support

Job Scope :

Reporting to the IT Manager, the job holder has to provide excellent IT support to internal users to ensure smooth and efficient business operation. Daily duties will include the following:

• Provide technical assistance including online support for internal users
• Provide technical service support according to the business needsProvide support and solution including
• Servers, Mail services, PC systems, networks, security policy, software and hardware as well as internally developed applications
• Carry out troubleshooting, problem analysis and system recovery for network equipment and serversProvide
• end-user training on office tools / applications
• Liaise with vendors to maintain the computer equipment in good condition

Requirements :

• A higher diploma / degree in Information System or a related discipline; or equivalent work experience
• At least 1 year of relevant experience in a corporate IT environment, with experience in a professional services industry preferred, fresh graduated will also be considered
• Skilled in Microsoft Windows 2K3/2K8/2012/2016 Server, Active Directory, SQL and Office365
• Experience in supporting Firewall appliance, Routers, Switches, VLAN, WAN, VPN & Remote Access Solution
• Excellent communication skills and capable of interacting tactfully with people
• Self-motivated, capable to work under pressure, hard-working and willing to learn
• Good problem solving and communication skills
• Good command of written and spoken English and Chinese