Manager - Facilities Services

Job Description

• Be responsible for the facilities services operations including security, cleaning, landscaping, pest control, event support, FM helpdesk and tenant service etc. Lead and motivate team members to ensure the facilities services are delivered at good service standard and in efficient manner
• Plan, develop, review and update related plans and procedures to align with legal requirements and company’s policy to optimize the processes and the overall approaches on FM operations. Advise, manage and minimize operational risks
• Review, manage and arrange the renewal of related contracts according to company’s procurement procedures and FM procurement & performance monitoring plans
• Plan, monitor and control the budget of the managed scope to ensure financial efficiency according to company process. Prepare and review operation reports for management review
• Provide excellent support to tenants’ operations and ensure their operations complying with legal and governance requirements
• Be the Facilities Management operation in-charge on shift with other operation members to oversee site activities, handle issues and manage incident escalation. Liaise and collaborate with different teams to create rapport for cross functional and departmental operations
• Perform any other ad hoc duties or special assignments assigned by supervisors

Requirements

• Bachelors’ degree in Facility/Property Management, Surveying, Event Management or relevant disciplines
• Minimum 10 years’ experience in facility, property or event management with hands-on experience covering various related FM functions and event support management  for commercial/shopping centers, public cultural, arts or recreational facility, of which at least 5 years at managerial/supervisory level
• Professional qualification, e.g. CFM, RICS, HKIFM, IFMA or equivalent is required
• A good team player with strong communication and problem solving skills
• Proficient in using Microsoft Office (Word, Excel and PowerPoint)
• Good Command of both written and spoken English and Chinese
• Flexible in working irregular hours including weekends and public holidays
• Candidates with less experience will be considered as Assistant Manager – Facilities Services