Technical Support Engineer (Shift Required)

Job Highlights:

• IT Helpdesk Support to Customer
• Overnight shift allowance is provided
• Work Locations: Lai Chi Kok / Work from Home

Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong.  We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis.  We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner.  You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

Your Job Duties:

• Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels
• Attend to service enquiries including technical support and fault report via inbound call or email
• Liaise with internal and external parties for fault restoration
• Perform schedule maintenance tasks base on customer’s requirements
• Perform network and Infrastructure monitoring and forwarding alerts to customer
• Assist in system documentation and preparation of reports
• Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor

Skills & Experience:

The ideal candidate should possess the following skills and experience:

• Diploma holder or above in computer related disciplines
• Solid working experience in relevant IT infrastructure support or implementation experience
• Knowledge in network, security, MS Window and VMware vSphere is a PLUS

The ideal people:

• Good command of both written and spoken English and Chinese
• Good communication and interpersonal skills
• Self-motivated, mature and able to work independently
• Shift duty is required (evening and night shift)