Helpdesk Support / Systems Engineer (Full-time / Part-time)

Responsibilities :

• Install and configure hardware, including workstations, printers, peripherals & applications
• Perform installation, evaluation and implementation on servers and system software
• Provide on-site / remote / hotline user support and troubleshooting on office and server application
• Perform hardware / software inventory audit for clients
• Record and follow up calls, incidents and on-going issues
• Communicate with internal and external customers in a professional manner, in regards to technology, operation and other enquiries
• Research for product information and compatibility
• Provide pre- & post-sales technical services and support to customers
• Analyze, recommend and implement fixes and documentation work
• Perform and follow up project tasks

Requirements:

• Bachelor Degree or equivalent in Computer Science plus 1year relevant working experience
• Holder of vendor certification (e.g. Microsoft, Cisco)
• Practical experience on implementation and troubleshooting of MS Server particularly on Exchange, SharePoint, SQL or other security & protection products is a plus
• Familiar with at least two computer platforms or server products, such as Windows, Exchange, Domino, Citrix, etc.
• Project experience is a plus
• Excellent customer service attitude, good at reporting and self-management
• Result-oriented and performance-oriented, a self-learner on new technologies
• Good team player, good problem solving skills and communication skills

**Applicants with years of related working experience could have academic qualification exemption.