Customer Engineer (Overnight shift is required, Fresh grad would be considered)

Job Description

• Provide technical support consultation on hardware, software & networking maintenance services to Multinational Corporation customers
• Act as first/second level support team member to our corporate customers; escalate to second/third level expert under guideline/policies.
• Handle customer technical enquiries.
• Provide helpdesk, remote network and server support including system monitoring, mainly work in office.
• Provide application support, conducting user acceptance test, and prepare technical documentation such as SOP/Manual, etc

Requirements:

• High Diploma or above in I.T. related discipline, other discipline with enough I.T. experience/knowledge will be considered.
• Willing to work shift duties on a roster
• Self-motivated and Works with minimal supervision
• Good team player, good communication skills and hard-working.
• Customer focused attitude and dedicated to problem resolution.
• Able to work independently and under pressure.
• Fresh graduates/No experience with IT background will be considered

Working Location:

• Sha Tin

Working Hour:

• 8am – 8pm & 8pm – 8am (Overnight shift is required)

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.