Customer Service Executive (Aftersales Support - Aviation Supplies)

Responsibilities:

• Customer support: Handle customer inquiries, complaints, and grievances related to products or services.

• Order processing: Receive, process, and verify customers purchase orders from various channels, apply relevant export licenses and arrange shipments.

• Point of Issues resolution and claim:Act as the point of contact for resolving product-related problems and processing warranty claims.

• Invoicing and payments: Issue and track sales invoices and follow up customer payments

• Inventory management: Monitor stock levels and coordinate with customers on product deliveries..

• Record keeping: Maintain and update customer records and sales databases, ensuring accuracy.

• Reporting: Compile and prepare regular sales reports and analyze data on sales trends.

• Cross-departmental coordination: Liaise with other departments, such as finance and logistics, to ensure smooth operations. 

Requirement:

• Minimum 2 years of experience in Customer Services / Sales Administration
• Knowledge of import/export sales and shipping is required;
• Aviation supplies background / APEC shipment handling experiences an advantage;
• Fluent in English / Mandarin written and verbal communication (knowledge of other Asian language an advantage);
• Proficient in Microsoft Office, CRM software, sales databases or similar programs;
• Higher Diploma or equivalent;
• Good team player, willing to learn and self-motivated;
• Immediately available is preferred.

Please apply with detailed resume and salary expectation by clicking "Apply Now"

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