Program Administrator

Position Overview

The Administrator plays a key role in ensuring the smooth day to day operations of the football academy. This position requires strong organizational, communication, and customer service skills, as well as the ability to manage administrative processes that support the delivery of high quality football programs. The Administrator will be the first point of contact for parents, players, and partners, while also ensuring compliance with internal policies and external regulations in Hong Kong.

Key Responsibilities

1. Administration & Operations

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Manage and maintain academy schedules, timetables, and bookings for training, matches, and events.

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Coordinate pitch bookings (both private and LCSD), transport and other logistical requirements.

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Prepare and circulate internal communications, reports, and documentation for staff and management.

This document is the sole property of Forza Sports Management and must not be distributed to any other

party without written consent.

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Ensure the academy complies with company policies, local regulations, and health & safety requirements.

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Oversee equipment inventory, ordering, and distribution in coordination with coaching staff.

2. Player & Parent Relations

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Act as the main point of contact for parents and players, responding to inquiries promptly and professionally.

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Support the player registration process, including collecting documents, processing fees, and updating records.

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Maintain accurate player databases and attendance logs.

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Manage communications to families regarding schedules, cancellations, policies, and academy news.

3. Financial & Administrative Support

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Handle player registration fees, invoices, and receipts in coordination with finance/accounting department.

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Track payments, manage arrears, and provide timely reports to management.

4. Human Resources & Staff Coordination

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Support the recruitment and onboarding of coaching and admin staff.

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Maintain employee records, contracts and leave tracking in line with Hong Kong labour law.

5. Event & Program Support

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Provide logistical and administrative support for tournaments, camps, clinics, and special events.

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Liaise with partners, suppliers, and sponsors as required.

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Assist in planning and executing academy events to enhance community engagement.

Key Skills & Attributes

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Excellent organizational and time management skills with attention to detail.

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Strong interpersonal and customer service skills, with a professional and approachable manner.

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Ability to multitask and work under pressure in a fast paced environment.

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Problem solving mindset and proactive attitude.

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Team player, adaptable, and supportive of a diverse working environment.

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Passion for youth development and sport is a plus.

Qualifications & Experience

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Minimum 2-3 years of experience in administration, customer service, or operations (experience in sports or education is an advantage).

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Strong written and verbal communication skills in English; Cantonese and/or Mandarin is highly desirable.

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Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or Google Workspace (Docs, Sheets, Drive) and familiarity with sports/class registration platforms (e.g., Class Card) is an asset.

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Strong computing literacy.

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Ability to work independently, take initiative and manage multiple priorities under tight deadlines.

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Knowledge of Hong Kong labour, data protection, and child safeguarding regulations preferred.

What We Offer

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Competitive salary commensurate with experience.

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Mandatory Provident Fund (MPF) and other standard employment benefits as per Hong Kong labour regulations.

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A dynamic and supportive working environment in the heart of Hong Kong’s youth sports ecosystem.

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Opportunities for career progression as the company scales.

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Autonomy and responsibility in a key role within a purpose driven team.