Junior Customer Service Officer (Production Project Management)

ABOUT FORMIA

FORMIA stands at the forefront of the travel amenity industry, delivering bespoke, high-end concepts for airlines worldwide. Our collaborations span the globe’s leading carriers, cementing a reputation for excellence and innovation.

We are deeply committed to sustainability, setting ambitious goals that guide every aspect of our business. Through intentional design, ethical supply chains, and impactful partnerships, we strive to create amenities that elevate guest experiences while positively influencing our world.

Our culture of excellence extends from our renowned products and customer service to our empowering work environment. Team members are encouraged to take initiative, shape the company’s direction, and grow professionally within a respected, purpose-driven organization.

By leveraging our extensive market expertise and forward-thinking mindset, FORMIA has continued to innovate and introduce new products—even during periods of industry disruption. As air travel resumes its robust growth, we remain at the industry's cutting edge, driving expansion and delivering exceptional value to our partners.

WHAT WE OFFER

At FORMIA, we don’t just lead the market — we create a workplace where people enjoy working. Alongside our commitment to excellence and innovation, we take pride in fostering a fun, inclusive, and rewarding environment:

• Competitive 13-months’ basic salary plus performance bonus package
• Comprehensive medical & life insurance coverage
• 15 days of annual leave
• 5-days work week with flexible working hour
• Work-from-home policy
• Monthly company lunch and birthday celebration
• Employee wellness programmes e.g. nutrition station, free gym membership, sports day, regular team building activities
• Annual joyful gatherings e.g. Christmas Party, CNY Lunch, Global Town Hall Meeting
• A dynamic and collaborative work environment with growth opportunities
• Frequent surprises which turn ordinary work moments into unforgettable ones

GENERAL DESCRIPTION

We are looking for a Junior Customer Service Officerto join our CS team for daily tasks and projects. You will support project execution and deliver customer excellence to our international sales teams and airline clients. The right candidate must be detail oriented, organized, responsible and proactive in nature to participate in a young and energetic team.

Our multifunctional culture is built on curiosity, the endless desire to learn and the openness to collaborate effectively as a part of our young and dynamic team. You will be working with the world’s leading airlines, as well as renowned beauty, luxury, and lifestyle brands — making a real impact as part of a global leader in the industry.

We are deeply committed to the growth and success of our team members, and we invest in their professional development through meaningful opportunities for advancement and promotion.

ESSENTIAL JOB DESCRIPTION

The role needs to play a pivotal role in supporting the end-to-end execution of customer projects and tenders. This includes managing timelines, coordinating cross-functional teams, maintaining project documentation, and ensuring seamless communication between stakeholders. The role is essential in driving project speed, accuracy, and customer satisfaction.

• Coordinate new projects and tenders from approval through to handover to CS&O, ensuring timely and accurate execution
• Lead project kick-off preparation, minute-taking, task follow-up, and escalation handling
• Maintain comprehensive project files and manage task tracking tools
• Facilitate regular interdepartmental communication to ensure alignment and transparency
• Support tender preparation and submission, including simulations, calculations, and alignment with Sales Team
• Support seniors to monitor project KPIs such as speed, success rate, and customer satisfaction
• Provide assistance to seniors based on resource planning and prioritization per project complexity and team capacity
• Provide back-up support to CS&O during peak periods as needed

JOB REQUIREMENTS

• Fresh graduates with Degree preferably in Project Management, Business Administration, Supply Chain, or related disciplines
• Internship / Part-time working experience in Merchandising, or Sales Support within international trading environments
• Strong organizational and time management skills
• A confident and outgoing personality with strong teamwork and interpersonal skills
• A proactive learner with a strong sense of responsibility
• Comfortable working in a fast-paced environment, with good organisational and time management abilities
• Detail-oriented and solution-focused, with excellent communication skills and a collaborative mindset
• Excellent command of written and spoken English & Cantonese is essential
• Proficiency in MS Office, including Word, Excel, PowerPoint
• Candidates with more work experience would be considered for the title of Customer Service Officer

Interested parties, please click APPLY NOW to submit your full resume with current and expected salary and availability to us.

(All personal data collected will be treated in strict confidential and used for recruitment purpose only)