Customer Digital Experience Specialist

Responsibilities:

• Interact with customers and address their needs on digital platform in a professional manner
• Introduce brands and products to customers as well as provide high quality customer services
• Review and identify customer journey and formulate strategy to uplift customer experience
• Develop FAQ, product sales talk and sales tools to drive sales conversions and meet the KPIs defined by the company
• Conduct market research on latest trend of e-Commerce platforms and provide recommendations
• Work closely with internal teams including CRM, Marketing, Sales and Aftersales
• Perform other ad hoc duties as assigned

Together with integrity and passion, our ideal staff should meet the following requirements:

• Diploma holder or above in Business / Hospitality related disciplines
• At least 1 years of working experience, preferably in the service industry; fresh graduation is also welcomed if suitable
• Professional negotiation skills, problem solving and complaint handling skills
• Passionate in automotive industry with appetite to drive innovative ideas and changes in matrix environment
• Customer oriented, cheerful, self-motivated and outgoing personality
• Excellent communication and interpersonal skills, independent and able to work under pressure
• Good command of spoken and written English, Mandarin and Cantonese
• Proficient in MS Office and Chinese word processing

Working Location: Tai Koo / Wan Chai / Kowloon Bay / Yuen Long