Technical Support Specialist

Job title: Technical Support Specialist

Job duties:

• Provide remote/onsite IT technical support services to clinics and medical groups

• Troubleshoot any issues related to computer hardware, software, system and network equipment 

• Analyze clients' requirements and translate into precise technical requirements for R&D team to develop required functions/features 

• Assist in clients on-boarding, set-up and software deployment 

• Keep track of incident tickets and follow up with relevant support teams until the issues are resolved

• Ensure proper logging of all issues and documentation of technical knowledge/findings in the knowledge database

• Assist in any ad hoc tasks assigned and handle emergency requests

Job requirements:

• Diploma holder or above of Computer Studies, Information Technology or related discipline

• Solid knowledge of computer hardware (e.g. IP printer, scanner, etc.) and networking (e.g. LAN / WAN, TCP/IP, etc.)

• Solid knowledge of Windows and SQL Server

• Advantage: Unix system knowledge (e.g. Linux, MacOS, etc.)

• Shift Duty is required

• Excellent interpersonal and customer management skills 

• Fluent in Cantonese and good command of spoken and written English

• Strong analytics and troubleshooting skills 

• Strong work ethic and a team player

Interested candidates should apply with detailed resume and current and expected salary.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.