Service Delivery Engineer
Job Highlight
Job Description
As a Service Delivery Engineer, you will be responsible for maintaining positive relationships with customers, identifying their needs, and overseeing the delivery of services.
Responsibilities:
- Provide remote technical support and training for PCs, Macs, printers, and video conferencing systems
- Manage hardware/software inventory, oversee system life cycles, and coordinate vendor contracts
- Administer accounts and resources via Active Directory; support cloud solutions such as Microsoft Office 365 and Azure
- Apply networking knowledge (TCP/IP, DNS, DHCP) to troubleshoot and resolve issues
- Deliver incident support, change management, and end-user troubleshooting for applications and hardware
- Perform VIP and ad-hoc tasks as assigned, ensuring accurate logging in the ticketing system
- Collaborate with team leaders to address service-related issues, reduce costs, and maintain customer satisfaction
Requirements:
- 1–3 years of IT experience (desktop support experience is a plus)
- Fresh graduates welcome with strong willingness to learn and adapt
- Ability to work independently and within a team in a dynamic environment
- Flexibility to work occasional weekends or outside business hours
- Certification in IT (Microsoft, Cisco, ITIL) is a plus
- Strong communication skills in both Chinese and English
| Job Function | |
| Work Location | Kwun Tong |