Deskside Support Engineer

Job Responsibilities:

• Provide technical support for internal users on:  Desktop Software, MS Windows, Office, Outlook

• Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.

• Provide Install, Move and Change of deskside services to end users.

• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.

• Communicate effectively with end users and other support parties.

• Planning for resources arrangement and report preparation.

• Provide case sharing and training to teammate.

• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirement:

• Diploma in Computer or related discipline

• At least 3 years working experience in I.T related field and have solid helpdesk or deskside support background.

• With team management experience is an advantage/preferred.

• Knowledge in PC/Mobile/Tablet/iPad support

• Knowledge of Windows 10, 11, Apple OSX, Android and iOS of based applications.

• Solid experience in providing IT deskside support is preferable.

• Familiar with ServiceNow ticketing system is an advantage/preferred.

• Good communication and interpersonal skills

• Able to be working independence.

• Able to Overtime when necessary.

• Senior engineer will take care VIP support also.

• Immediate available will be advanced.

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